Terms & Conditions for Midlands Grass

Effective Date: 14th February 2025

Terms and Conditions

Welcome to Midlands Grass! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site and placing an order, you agree to comply with these terms.

1. General Information

Midlands Grass specialises in providing high-quality artificial grass to retail customers and trade clients across the UK. Our website is intended for users aged 18 and above.

2. Ordering & Payment

  • Orders can be placed via our website or by contacting us directly.
  • Full payment must be received before orders are processed.
  • We accept payment through secure gateways, including credit/debit cards and bank transfers.
  • Prices are subject to change without prior notice.

3. Delivery & Shipping

  • We offer delivery services across the UK.
  • Delivery times vary based on location and stock availability.
  • Midlands Grass is not responsible for delays caused by third-party couriers.
  • Customers must inspect goods upon delivery and report any issues within 48 hours.

4. Returns & Refunds

  • Returns are accepted within 14 days of delivery, provided the product is unused and in its original packaging.
  • Custom or cut-to-size orders are non-refundable.
  • Refunds will be processed within 7-10 business days upon approval.

5. Product Warranty

  • All products come with an 8-year warranty under CCG warranty terms.
  • The warranty covers manufacturing defects but excludes damage from improper installation, maintenance, or excessive wear and tear.

6. Limitation of Liability

  • Midlands Grass is not responsible for indirect or consequential damages resulting from product use.
  • We are not liable for installation errors made by third parties.

7. Use of Website

  • All website content, including text, images, and designs, is the property of Midlands Grass and cannot be copied without permission.
  • Unauthorised use of our website may lead to legal action.

8. Privacy & Data Protection

  • We collect and use customer data as outlined in our Privacy Policy.
  • By using our site, you consent to the collection and use of your data in accordance with our policies.

9. Amendments

  • Midlands Grass reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website.

10. Contact Information

For any queries regarding these Terms and Conditions, please contact us at:
Email: info@midlandsgrass.co.uk
Phone: 024

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.