Privacy Policy for Midlands Grass

Effective Date: 14th February 2025

Midlands Grass (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or purchase our products.

1. General Information

Midlands Grass specialises in selling artificial grass to retail customers and trade clients across the UK. This website is not intended for individuals under 18 years of age, and we do not knowingly collect data from such individuals.

2. Data Collection

We may collect the following personal data:

  • Personal Information: Name, address, telephone number, email address.
  • Payment Details: To process transactions securely.
  • Website Activity: Information from cookies and Google Analytics, such as browsing behaviour and preferences.

How We Collect Data:

  • Through contact forms.
  • During online purchases.
  • When you sign up for newsletters or promotional offers.

3. Data Use

We use the data collected for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding updates, promotions, and newsletters (only with your consent).
  • To improve our website, services, and user experience.

4. Data Sharing

We may share your personal data with trusted third parties, such as:

  • Delivery Companies: To ensure your order reaches you promptly.
  • Payment Processors: To securely handle transactions.

We ensure these parties adhere to strict data protection standards.

5. User Rights

As a user, you have the following rights:

  • Access and Update: You can request access to the personal data we hold about you and update or correct it.
  • Data Deletion: You can request that we delete your personal data, subject to any legal obligations.
  • Marketing Preferences: You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Security

We implement robust security measures to protect your personal data, including:

  • SSL encryption for secure communication.
  • Secure payment gateways for online transactions.

7. Cookies

Our website uses cookies to enhance user experience. These include:

  • Analytical Cookies: To understand user behaviour and improve website performance.
  • Marketing Cookies: To deliver personalised advertisements.

You will see a cookie consent banner when you visit our website, allowing you to manage your preferences.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@midlandsgrass.co.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.